2554 IT restructuring

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(Design Ideas)
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== Requirements ==
== Requirements ==
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Paul is unhappy because he:
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* has more work than he can handle
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* all work comes in as urgent
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* would like to spend max 10% on Level 1 IT tasks
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'''Level 1 IT tasks'''
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* basic IT - routine tasks
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* Office core
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* non IT
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'''Level 2 IT tasks'''
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* CT2 (R&D and support )
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* advanced IT
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* managing / training Level 1 resource
== Design Ideas ==
== Design Ideas ==
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'''Weekly report.'''
'''Weekly report.'''
Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1   
Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1   
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All categories below are mutually exclusive:
 
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90% CT2 (R&D and support )
 
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advanced (IT)
 
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10% manging/training - (Level 2 for resources categories below)
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'''Removing Level 2 from Paul'''
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smbdy basic (IT) - routine tasks
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* ''basic IT''
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Office (basics)
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** option 1) hire outside vendor - remote desktop
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non IT
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** option 2) from inside - hire
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* ''non IT'' - remove from IT
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* ''Office basics'' - train users
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Additionally:
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* migrate to cloud
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== Detailed Design ==
== Detailed Design ==

Revision as of 17:29, 16 November 2010


Requirements

Paul is unhappy because he:

  • has more work than he can handle
  • all work comes in as urgent
  • would like to spend max 10% on Level 1 IT tasks

Level 1 IT tasks

  • basic IT - routine tasks
  • Office core
  • non IT


Level 2 IT tasks

  • CT2 (R&D and support )
  • advanced IT
  • managing / training Level 1 resource

Design Ideas

Weekly report. Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1

Removing Level 2 from Paul

  • basic IT
    • option 1) hire outside vendor - remote desktop
    • option 2) from inside - hire
  • non IT - remove from IT
  • Office basics - train users

Additionally:

  • migrate to cloud


Detailed Design

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